WHO I AM

About Me

A little about the person you’ll actually be working with — no call center, no script, just Chris.

Welcome to Tech Support with Chris! I'm Chris Buffalino, a dedicated tech support professional who brings a unique blend of expertise in technology, audio engineering, and hospitality management to the table.

My fascination with technology and its creative applications first led me to an exciting career in audio engineering. The experience allowed me to develop a deep understanding of both hardware and software complexities, which I've honed over several years of practical, hands-on work.

Recognizing the opportunity for a new challenge, I transitioned into the realm of hospitality management. Here, I leveraged my technical skills to troubleshoot and maintain diverse systems - from point-of-sale and payment platformsto intricate audio systems. The hospitality industry also honed my knack for exceptional customer service and the ability to understand and resolve a wide array of problems with a calm and patient approach.

The combination of technical expertise, problem-solving skills, and a deep-rooted commitment to customer service has made me a unique asset in the tech support world. I firmly believe that every tech problem has a solution, and my mission is to help make technology more accessible and less intimidating for everyone.

When I'm not troubleshooting tech issues, you'll find me outdoors on a camping or hiking trip, fishing and exploring California, or at home perfecting my pizza and bread-making skills. These pursuits remind me that life is about balance, which fuels my approach to making your digital life smoother and more secure.

Join me on this journey to make technology your ally, not your adversary. Whether you need help organizing your email, setting up your cloud services, or reclaiming your hard drive space, I'm here to make the process hassle-free.

Frequently Asked Questions

The most common questions, grouped by topic.

BEFORE YOU BOOK

General Questions

  • I operate out of Emeryville, CA.

  • Remote Screen Share Support
    I can work with clients from any time zone. Appointments occur on Pacific Time.

    In-Person Support
    Emeryville

    • Oakland/Alameda

    • San Leandro

    • Hayward

    • San Francisco

    • Daly City

    • Hillsborough

    • Milbrae

    • Sausalito

    • Mill Valley

    • San Rafael

    • Fairfax

    • Moraga

    • Orinda

    • Lafayette

    • Walnut Creek

    • Berkeley

    • El Cerrito

    • Richmond

    • San Pablo

  • I provide help with both general and advanced issues with email, websites, printers, iCloud, Apple & Mac devices, Microsoft Office, Lightroom, Photoshop, Dropbox, Google Workspace and many more.

    This list is by no means exhaustive, and if you’re unsure, just drop me a line on the Contact page.

  • PC/Laptops
    Yes

    Tablets/Mobile Devices
    Yes

    Printers
    Most pro and home brands welcome

    Professional & Home A/V
    Let’s discuss

  • All remote appointments are facilitated through Zoom. We’ll be able to share screens, see and hear each other as well as allow me to control the screen when required.

    Click here to download Zoom.

    In-Person appointments happen at your home, office, or other public place of your choosing. Keep in mind we will need stable internet access and power in most situations.

  • Many people are familiar with Zoom, so it makes sense to use it to host tech support sessions.

    Also it enables me to control your screen while we are working together, but NOT when we’ve concluded our session or you revoke permission during a session.

  • Absolutely! Payments are facilitated securely through Stripe- a well known payment processor and in most cases I never come in contact with your direct credit card information.

    Same with Venmo or Zelle!

    Support sessions are also secure through Zoom.

  • If you’re unsure if I’ll be able to help, drop me a message on the Contact page to get a conversation started and see if I’m a good fit.

  • For Remote Support Sessions:
    After the session the credit card you provided at booking will be charged the booking rate x the time spent in the appointment (in 15-minute increments). A receipt will be provided via email.

    For In-Person Sessions:
    Your credit card will be taken and charged at the conclusion of our session.

    Invoices are due upon receipt unless previously arranged otherwise.

  • Providing your credit card in advance allows the booking and checkout process to be seamless so you can get on with your life.

    Additionally, it provides a way for me to maximize my limited time by connecting with people who are committed to working together and are ready to get down to brass tacks.

  • I can accept cash or checks in person, Zelle or Venmo is available upon request.

Payment Questions

Booking & Communication Questions

  • You can cancel your session up to 24hrs in advance.

    All cancellations are managed by you, the client, using the cancellation and rescheduling link provided in your email confirmation.

    Emails, texts or calls requesting cancellation may not be honored as they may not been seen.

    You can check your confirmation email and/or calendar appointment to find the link.

  • Check the email confirmation you received from our automated booking system. The link may also be found in the calendar appointment if you added one into your calendar app.

    Make sure to check your Junk or Spam folders.

  • If you are late, you will receive an email and text message (if you provided your phone). Billing begins at the start of the appointment time.

    Any no-show or cancellation within 24hrs of the appointment day will be billed 25% of the booked time or 15-minutes whichever is greater.

    Cancellations that occur prior to the cutoff will not be charged (using cancellation/rebooking link).

  • The best way to get me is via email or to get on my calendar with a booking.

  • At this time I am not able to offer regular weekend or emergency support, but I am open to discussing your particular situation.

    I do plan to offer more support options in the future including more daytime sessions, and in-person support.

  • Typically, I’m either in a session with a client, or commuting to my next one and therefore it’s not always possible for me to field phone calls.

    If more information is needed, or a call is warranted you can provide your phone number in an email along with relevant details about your request.

Book a Session

Real-time availability, straight from my calendar — pick a time and place
and I’ll see you there.

READY WHEN YOU ARE

GET IN TOUCH

Have A Question
Before You Book?

Send a message, check the FAQ, or just pick a time — whichever’s easiest.
I answer these myself, so you’re never stuck in a queue.