QUARTERLY SUPPORT PLAN
Lock in $99/hour, no long-term contract.
$375 per quarter includes 3 1-hour sessions — remote or in-person, your choice. Need more than that? Extra time is $99/hour, locked in for as long as you're on the plan.
Didn't use a session? Carry over 1 session per quarter, up to 2 banked sessions at a time, so an occasional slow period never goes to waste.
Async email/text support is included between visits for quick questions that don't need a full session.
No long-term contract — cancel anytime before your next quarter renews.
$375
✓ 3 1-hour sessions included
✓ $99/hour locked-in rate beyond your included time
✓ Sessions carry over month to month, up to 2 banked
✓ Remote or in-person, your choice each time
✓ Async email/text support between sessions
✓ Cancel anytime, no contract
per quarter
Billed every 3 months. Cancel before your next renewal.
Three steps, then it runs itself.
For people who need frequent help at an affordable price, or for locking in a competitive rate for short-term projects and ongoing work.
HOW IT WORKS
Start your plan
Subscribe for $375 per quarter. Billing renews automatically every three months, and you can stop it before any renewal.
Book your session
Three sessions to use at your leisure, remote or at your place. Email or text me in between for the quick questions that don't need a whole session.
Keep your rate
Anything beyond your included hours stays at $99, for as long as you're on the plan. No surprise increases mid-plan.
Plan vs. paying as you go
COMPARE
Quarterly
Support Plan
RATE
$99/hour, locked in
SESSIONS INCLUDED
3
UNUSED TIME
Carry over up to 2 sessions*
BETWEEN SESSIONS
Email and text support included
COMMITMENT
Cancel any time
Pay-as-you-go
RATE
$140/hr
SESSIONS INCLUDED
0
UNUSED TIME
None
BETWEEN SESSIONS
Billed as a session
COMMITMENT
None
Who it's for
Built for help that takes more than one visit.
If you see yourself here, the plan will probably save you money. If you only need one quick fix a year, pay-as-you-go is the better deal, and I'll tell you so.
You need help regularly
Something always comes up: a printer that won't print, a new phone to set up, an email that looks fishy. Get ongoing support at a price that doesn't make you think twice about asking.
You have a project
Moving to a new computer, setting up a home office, untangling years of files. Bigger jobs take a few sessions, and the plan spreads that work over the quarter so you don't get slammed with one huge bill.
You run a small business
You're the owner, the bookkeeper and the IT department. Hand off the ongoing tech work, from new hires' laptops to website updates and email headaches, without hiring a full-time IT person.
You're a caregiver
Keeping a parent's or relative's devices running, from a distance or across town? A standing monthly session keeps their tech updated and working, and keeps you from being the family help desk.
You're learning new tech
Switching from PC to Mac, getting comfortable with a new iPhone, finally figuring out the cloud. Learning sticks better over a few short sessions than in one long cram session.
After a scam or hack
After a scam or hacked account, the cleanup is the first step. Then come follow-up checks, password changes and a second set of eyes on anything suspicious, all covered between sessions.
COMMON QUESTIONS
The fine print, in plain English
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Extra time is billed at $99/hour, the locked-in plan rate, for as long as you're subscribed.
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Use your time however you see fit — two visits in a busy month is fine. Anything past your included time is billed at your locked-in $99/hour rate.
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It banks for later. You can bank one session per month, up to a maximum of two banked at any time, so a quiet month or two never goes to waste.
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Your choice, every time. Some months a screen share is all you need; others it's easier if I come to you. In-person sessions still carry a 1-hour minimum.
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Quick questions by email or text between visits — the "is this email a scam?" and "which button do I press?" kind. Anything that turns into real hands-on work becomes a session.
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Anytime before your next quarter renews. There's no contract and no cancellation fee — you keep the sessions you've already paid for through the end of the current quarter.
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You can get a full refund within 7 days of your subscription purchase only if you have not used any of the plan benefits.
Plan benefits include: full or partial sessions of any kind, emails, texts, calls or other communications where you receive advice, support, solutions, downloads, answers to questions, booking activity or any other activity expressly described in the sales page or that can reasonably be considered part of the plan benefits.
Partial refunds are not offered.
Within Seven Days means the sixth day following the date of your purchase. i.e. you purchased on Monday, you must cancel by 11:59pm on Sunday.
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You can find the cancellation link in the email sent when you subscribed. If you are unable to locate the email you must request cancellation by email to chris@techsupportwithchris.com
If you are requesting a refund, your request must be sent no later than 11:59pm on the sixth day following the date of subscription according to the refund policy outlined in the FAQ above.
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If you cancel your plan you keep any remaining sessions until the end of the subscription period. Once the next period starts all unused sessions are forfeit.
Ready to lock in your rate?
$375 a quarter, one session a month, and a rate that stays put. Cancel before any renewal.